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Returns and Replacements

All sales are final. We do not offer refunds. If something is wrong with your order, we will send you a new one.

When we send a replacement

• Your item arrives damaged or defective.

• You receive the wrong item.

• You have a skin reaction to a product. Stop using it and contact us. We will review your case and may send a replacement.

How to ask for a replacement

1. Email xlovelabservice@gmail.com within 7 days of delivery. Requests made after 7 days are not eligible for replacement.

2. Include your order number and a clear photo of the item and its packaging.

3. We reply within 1 business day (Monday to Friday, 9:00 to 18:00 ET).

4. Once approved, we ship a new item to you as soon as possible at no cost to you. You do not need to send the original back.

Not covered

For hygiene and safety, we cannot take back or exchange opened products. Please check the size, scent and ingredients on the product page before you order. Change of mind, wrong size ordered, opened products, and requests made after 7 days of delivery are not eligible.

Questions? Email xlovelabservice@gmail.com.