All Sales Are Final Due to the intimate nature of our products and for hygiene and safety reasons, we do not accept returns or offer refunds under any circumstances once an order has been delivered. As these are intimate apparel items, they cannot be resold once they have left our facility.
We kindly ask that you carefully review your selection regarding size, color, and style before finalizing your purchase.
Exceptions: Allergic Reactions & Quality Issues Your well-being is our priority. If you experience an allergic reaction or a significant adverse effect after using our product, please contact us immediately at service@xlovelab.com.
Upon verification of the issue, we are happy to offer the following resolutions:
Shipping a replacement product of your choice;
Or issuing a Store Credit for your future use.
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges Since we do not accept returns, we do not offer traditional exchanges. If you have any questions regarding sizing or materials prior to your purchase, please reach out to our support team to ensure the best fit.
Contact Us We apologize for any inconvenience this may cause and sincerely appreciate your understanding in helping us maintain the highest hygiene standards for all our customers. For any further questions, please contact us at service@xlovelab.com.
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